Service Agreement

Last updated: 1 July 2026

This Service Agreement ("Agreement") describes the standard terms under which Bynum Shop ("Bynum Shop," "we," "us," or "our") provides services to a client ("Client," "you"). Each engagement is also governed by a specific proposal or statement of work ("SOW") that sets out the scope, deliverables, timeline, and fees. Where a signed SOW differs from this Agreement, the SOW controls for that engagement. This Agreement should be read together with our Terms & Conditions.

1. Project Scope

The scope of each engagement is defined in the applicable SOW, including the services to be performed, deliverables, assumptions, and any exclusions. Work requested that is outside the agreed scope ("change requests") will be documented, estimated, and, once approved by both parties, may adjust the timeline and fees accordingly.

2. Timeline

We will provide an estimated timeline with milestones in the SOW. Timelines are good-faith estimates and depend on timely Client cooperation, including access, information, feedback, and approvals. Delays caused by pending Client inputs or by third-party platforms may shift delivery dates. We will communicate promptly about any material changes to the schedule.

3. Client Responsibilities

To enable successful delivery, you agree to:

• Provide accurate and complete information relevant to the project;
• Grant necessary access to accounts, platforms, and systems required for the work;
• Designate a point of contact authorized to provide approvals;
• Provide timely feedback and sign-off at each milestone;
• Ensure you hold the rights to any materials you supply to us.

4. Revisions

Each deliverable includes a reasonable number of revision rounds as specified in the SOW (commonly two rounds per deliverable). Revisions are intended to refine work within the agreed scope. Additional revisions or changes beyond the agreed scope may be handled as change requests and billed accordingly.

5. Ownership

Upon full payment of applicable fees, we assign to you ownership of the final deliverables created specifically for your project. Excluded from this assignment are our pre-existing tools, frameworks, methodologies, templates, and know-how, as well as any third-party or licensed components, open-source software, and platform accounts, which remain the property of their respective owners. We retain the right to use general knowledge, skills, and experience gained during the engagement.

6. Confidentiality

Each party may receive confidential information from the other. Both parties agree to protect the other's confidential information with reasonable care, to use it only for purposes of the engagement, and not to disclose it to third parties except to personnel and service providers who need it and are bound by confidentiality obligations. This obligation does not apply to information that is public, independently developed, or lawfully obtained from another source, and survives completion of the engagement.

7. Support

Post-delivery support is provided as described in your SOW or plan. Support may include a defined warranty period for defects in delivered work, and ongoing support or maintenance under a recurring plan. Support does not include new features, scope changes, or issues caused by third-party changes outside our control, which may be quoted separately.

8. Fees & Payment

Fees and payment schedules are set out in the SOW. Deposits and milestone payments may be required. Refunds are governed by our Refund Policy. Advertising spend on third-party platforms is separate from our fees.

9. Term & Termination

This Agreement applies for the duration of the engagement described in the SOW. Either party may terminate for material breach that remains uncured after written notice. Upon termination, you will pay for services performed up to the effective date, and we will deliver work completed and paid for. Sections concerning ownership, confidentiality, and limitation of liability survive termination.

10. Limitation of Liability

The limitations of liability set out in our Terms & Conditions apply to this Agreement and each engagement.

11. Governing Law

This Agreement is governed by the laws of the State of West Virginia, and disputes are subject to the exclusive jurisdiction of the courts located in Fairmont County, West Virginia.

12. Contact

Bynum Shop
726 Locust Avenue Apartment 4, Fairmont, WV 26554, United States
Phone: +1 (913) 245-9984 · Email: contact@bynumshop.site