Refund Policy

Last updated: 1 July 2026

This Refund Policy describes how Bynum Shop ("we," "us," or "our") handles payments and refunds for our services. Because our work is customized and time-based, this Policy is designed to be clear and fair to both parties. Specific terms in a signed proposal or Service Agreement control where they differ from this Policy.

1. Consulting Services

Consulting sessions, strategy work, and audits are billed for the professional time and expertise provided. Completed consulting work is non-refundable. If a scheduled consulting session is cancelled by you with at least 48 hours' notice, any prepaid fee may be applied to a rescheduled session.

2. Project Payments & Deposits

Many projects require an upfront deposit to reserve capacity and begin work. Deposits are non-refundable once work has commenced, because they cover initial discovery, planning, and allocation of our team's time. If we have not yet started work, a deposit may be refundable at our discretion, less any costs already incurred.

3. Milestone Payments

For larger engagements, fees are typically divided into milestones. Payments made for completed and delivered milestones are non-refundable. Payments for milestones not yet started may be refundable, less work already performed and any non-recoverable third-party costs, as described in your service agreement.

4. Custom Development

Custom development — including AI agents, automations, and website builds — involves dedicated labor tailored specifically to your business. Amounts corresponding to work already performed, licenses purchased, or third-party costs incurred are non-refundable. We will provide any completed deliverables for work you have paid for upon settlement of outstanding amounts.

5. Recurring Plans

Monthly plans are billed in advance for the upcoming period. Fees already billed for the current period are non-refundable, but you may cancel future renewals as described below. Advertising spend paid to third-party platforms is separate from our fees and is subject to those platforms' own policies.

6. Cancellation Policy

You may cancel an ongoing engagement or recurring plan by providing written notice as specified in your service agreement (typically at least 30 days before the next billing period). Upon cancellation, you remain responsible for fees for services performed up to the effective cancellation date, and we will deliver work completed and paid for. Any minimum initial term agreed at the start of an engagement remains applicable.

7. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Initiating a chargeback without first attempting to resolve the matter with us may result in suspension of services and recovery of associated costs.

8. How to Request a Refund

To request a refund or discuss a billing concern, contact us at contact@bynumshop.site or +1 (913) 245-9984. We review each request in good faith and will respond promptly.

9. Contact

Bynum Shop
726 Locust Avenue Apartment 4, Fairmont, WV 26554, United States
Email: contact@bynumshop.site